Mobile phone network down across the Isle of Wight

Mobile phone network down across the Isle of Wight

"We fully appreciate it's been a poor experience and we are really sorry".

Some voice calls are getting through but all 4G and SMS services are completely jiggered.

"I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can", said Telefonica UK (O2) CEO Mark Evans.

The outage is also causing other disruptions, such as issues with public transportation. "We apologise to our customers for any inconvenience".

The O2 mobile network has suffered a major outage this morning, with the company's data network going down globally, although O2 subscribers could still make calls.

The outage was "caused by Ericsson-made software errors related to its packet switches, covering our customers nationwide", SoftBank explained.

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SoftBank engineers recovered the network to the normal operation by adapting the older version of the software to all packet switching machines.

Mobile network equipment group Ericsson said on Thursday it had identified an issue in certain nodes in the core network resulting in network disturbances for some customers.

The fragility of the increasingly connected systems that keep modern, Western nations running was underlined Thursday when major telecoms network O2 ceased to transmit mobile data from around 0530 GMT.

The problems with the network, which also acts as a carrier for several other companies including Tesco Mobile, GiffGaff, Lyca Mobile and Sky Mobile, are having wide ranging implications even for non-customers, with the outage affecting many services that use the network.

Computing will update this story as soon more news comes in.

It said it had been told by Ericsson that operators in 11 countries were affected by the glitch.

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